How do I disable "Consecutive Attack" mode on my keyboard?

To disable “Consecutive Attack” mode so that keystrokes are not repeated, simply hit the T4 key. T4 will also re-enable the function.

Can I do product registration for my GAMDIAS products purchased from local retailers?

Yes, you can register your GAMDIAS products purchased from any local retailers. You will be able to register your products at: https://gamdiasgaming.com/gamdias-product-registration/.

How do I check my order status?

You will receive an confirmation email with tracking number. Or you can create an account at: https://gamdiasgaming.com/my-account/. By creating an account with GAMDIAS, you will be able to check your order status and order history at any time.

My GAMDIAS Mouse Mat is looking pretty dirty and I’d like to wash it. What is the best way to do this?

GAMDIAS recommends handwashing your Mouse Mat with a mild detergent and ‘gently’ air, towel or blow dry it.  DO NOT put your GAMDIAS Mouse Mat in the clothes washer/dryer.

Where can I find and download the HERA Application?

Please click this link https://gamdiasgaming.com/downloads/  to get the latest HERA firmware

Where can I find and download the HERA Application User Manual?

Please click this link https://gamdiasgaming.com/downloads/  to get the latest user manual of HERA

I’ve found the download location for the HERA Application and User Manual, how to I download and run it?

This answer would depend on which browser you are using and whether you are given the option to Open / Save / Save As, / Save and Open.

[Open]

In some commonly used browsers, if you select ‘Open’, the hera2.4.2.zip file should open in a new window and you can Drag/Drop the hera2.4.2 folder into any file system location you desire, (the Desktop for example).  This may take a few minutes.  Once downloaded, open the hera2.4.2 folder and double-click hera.exe to launch the application.

[Save]

In some commonly used browsers, if you select ‘Save’, the hera2.4.2.zip file will be saved to your browsers default Downloads folder.  This may take a few minutes.  Some commonly used default Download folders are…

C:\Users\<username>\Downloads

This PC\Downloads

Once downloaded, open the hera2.4.2.zip file to access the hera2.4.2 folder.  You can then Drag/Drop the hera2.4.2 folder to a location in your file system, (the Desktop for example).  Open the hera2.4.2 folder and double-click hera.exe to launch the application.

[Save As]

In some commonly used browsers, selecting the ‘Save As’ option will allow you to select the location into which you want to save the here2.4.2.zip file.  A ‘Save As’ dialog will open and allow you navigate your file system to the desired location.  This may take a few minutes.  Once downloaded, open the hera2.4.2.zip file to access the hera2.4.2 folder.  Open the hera2.4.2 folder and double-click hera.exe to launch the application.

[Save and Open]

In some commonly used browsers, selecting the ‘Save and Open’ option will save the hera2.4.2 .zip file into the browsers default Downloads folder and open the hera2.4.2.zip file in a new window.  You can then Drag/Drop the hera2.4.2 folder to a location in your file system (the Desktop for example).  Open the hera2.4.2 folder and double-click hera.exe to launch the application.

Repeat the process for the HERA User Manual, HERA_UserManualV1.0_EN.zip

When I try to run hera.exe, I get an error …

[hera.exe – System Error]

The program can’t start because QtSolutions_singleApplicaion-head.dll is missing from your computer

Try reinstalling the program to fix the problem

If you receive an error regarding any .dll file when attempting to launch HERA, try right-clicking hera.exe and selecting ‘Run as administrator’.

If you are still unable to launch HERA, try re-downloading the application.

If you are still unable to launch HERA, contact GAMDIAS Customer Support for assistance.

How do I get HERA to launch whenever I start Windows?

It is not necessary for HERA to be running in background, on Windows Startup, or at all once you have configured your devices, setup your macros, defined your key/button assignments, luminance settings, etc.

Still, you may want HERA to launch when you start Windows.  To achieve this, simply create a Shortcut to hera.exe and place it in your Windows Startup folder.

Windows 7.x  – Click the Start button and select All Programs then right-click the Startup Folder then click Open.  Copy your shortcut to hera.exe into the Startup folder.

Windows 8.x – Right-Click the Windows button and select ‘Run’.  Type  shell:startup  into the Run dialog and click [OK].  This will open the file system location of Windows 8.x Startup folder.  Copy your shortcut to hera.exe into the Startup folder.  [Example = C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup]

I’m using an ARES GKB6010, my keyboard registers multiple keystrokes. How do I ffffiiixx iitt??

The keyboard is not malfunctioning, the ‘Consecutive Attack Mode’ function is enabled.  By default, Consecutive Attack Mode is mapped to the [T4] key.  Press [T4] to enable/disable this feature.

To disable this default function mapped to [T4], start HERA and select Disable on [T4] in Key Assignment.

 

I’m using an ARES GKB6010 and my WASD keys are acting like the ‘arrow’ keys. How do I fix it?

The keyboard is not malfunctioning, the ‘WASD and Arrow Keys Exchange’ function is enabled.  By default, ‘WASD and Arrow Keys Exchange’ is mapped to the [T5] key.  Press [T5] to enable/disable this feature.

To disable this default function mapped to [T5], start HERA and select Disable on [T5] in Key Assignment.

Where can I find the latest Firmware update for my keyboard?

Open the HERA application, select your keyboard icon at the bottom and click the Update/Support tab on the left.  The current version of your firmware will display to the right of ‘Firmware Version’.   Below that, click ‘Check New Version’.  Update to new version as needed.

 

After I updated my keyboard to the latest version of firmware, my keyboard doesn’t work at all

Contact GAMDIAS Customer Support.  A representative can assist you with restoring the previous firmware version and restore operation to your keyboard.

Can I use my keyboard with a USB to PS/2 adapter?

No.  Your keyboard will not operate correctly unless plugged into a USB port..

I plugged my keyboard into a USB port on my computer and it doesn’t seem to be functioning correctly

(1) Ensure that your keyboards USB plug is firmly seated into your USB port and that the cable is not twisted, or damaged in some way.

(2) Try connecting the keyboards USB plug into another USB port on your computer.

(3) If using a USB Hub, try connecting the keyboards plug directly into a free USB port on your computer.

(4) If the problem persists, contact GAMDIAS Customer Support.

I plugged the ARES GKB6010 keyboard in and updated the firmware via HERA, it appears non-operational.

Contact GAMDIAS Customer Support immediately and report a ‘Bricked GKB6010’. 

When I click [YES], the update begins but hangs at hangs at 11%. Is my mouse broken? What should I do?

The mouse is not broken.  The firmware updater has detected that a new version of the firmware has been published, but this firmware version is currently being updated or otherwise offline.  Your mouse should not be adversely affected, simply close HERA and if, when relaunched, it asks to update your firmware again, answer [NO].

My brand new mouse is acting erratically when I first plugged it in. What might cause this?

If this is the first time you’ve plugged your new GAMDIAS mouse and it seems to act erratically, make sure that it is plugged into a port that is USB 2.0 or higher.  Additionally, you might want to run HERA and ensure that you’re running the latest firmware for the device.  If after you have confirmed the above, the mouse if still behaving oddly, contact GAMDIAS Customer Support.

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